FAQ GENERAL

What is iceScrum?

iceScrum is a project management tool based on the Agile principles and the Scrum methodology. Learn about its features.

How to use iceScrum?

If you are new to iceScrum, follow the "Getting started" guide. Learning about the Scrum methodology is also a good idea as iceScrum implements it.

Why choose iceScrum?

Because our tool is both easy to use and powerful, it stays true to agile methodologies while being open and flexible, and because our support team is awesome!

Can I get a demo of iceScrum?

Yes, you can book your demo online, we will be glad to show you the capabilities of iceScrum!

How to install iceScrum?

You can use iceScrum either on our Cloud servers without installation, or install it on your own server. To do so, follow our online documentation or purchase our installation service.

Do you provide video tutorials?

Not yet, we are working on that! In the meantime,  you can book a live demo.

How can I delete my iceScrum account?

Send an email to support@kagilum.com from the email address you registered to iceScrum. We will then delete the account for you.

What languages are available?

iceScrum is available in English, French, Spanish, Portuguese and Chinese.

Is iceScrum Open Source?

Yes, the source code is available on GitHub. We also support Open Source projects by providing free hosting for public projects on our Cloud platform.

Can iceScrum be used with a physical board?

Yes! For example you can define stories in iceScrum and use a physical task board. We also provide a smart toolkit to animate your agile meetings.

Can you train us?

If you speak French then yes, we can! We provide trainings to teach how to use iceScrum, to learn Scrum, or both.

I don't understand the meaning of...

Agile methodologies bring a lot of new terminology. Here are some of our definitions.

FAQ PRICING

How can I get a trial version?

On the pricing page, first choose between "Cloud" and "On-Premise" and then click on "Start a trial" to a get a free 14 day trial including all the Apps & integrations.

Is iceScrum free?

Yes, but limited. The free Cloud plan allows working on 1 public project and enable 1 Apps. The On-Premise version is free out of the box but Apps & integrations are not available.

How do I get a quote?

On the pricing page, click on "buy now" under the product you are interested in and click on "Need a quote". If you are a reseller, check the corresponding checkbox.

How many teams / users can I have in iceScrum?

The number of teams depends on your plan / license, refer to the pricing table. However, as opposed to many of our competitors, users are unlimited!

Do you provide discounts for educational purposes?

If our free plans are not enough, please contact us to get a 50% discount for all iceScrum paying plans / licenses other than the "Private Project" one.

What is a public project?

Public projects can be accessed by anybody whereas private projects are restricted to their members.

FAQ TEAMS

How to manage users in iceScrum?

By default, users register themselves and then you can add them to your projects. You can also invite users by email. Read our documentation to learn about detailed roles and permissions.

I can't add a user as Product Owner, why?

They are probably in your team as a simple member. To add them as Product Owner on a project, give them ScrumMaster permissions or remove them from the team.

I sent an invitation to a team member to join the team but they never received it. Why?

Be sure that you have to enter their email address, clicked on the suggestion to add the invitation and then click on "update" to validate your changes.