FAQ GENERAL

What is iceScrum?

iceScrum is a project management software, based on the Agile principles and the Scrum methodology. It helps you and your team manage your projects, and make them better. You can see all the features here: https://www.icescrum.com/features/.

How do I install iceScrum?

The best way to do it quickly is to read and follow our online documentation. Or, if you buy one of our standalone licenses, we take care of the installation for you, freely!

How can I get a demo of iceScrum?

If you want to see a live demo of the tool, provided by a member of the iceScrum team, go to this page and enter your details and your availabilities. We are based in France, and the demo lasts around an hour.

Is iceScrum available in other languages than english?

Yes! iceScrum is available in english, french, spanish, portuguese and chinese. And more languages are soon to come!

This is the first time I use iceScrum, could you explain me how it works?

All you need to get started is explained in our documentation.

Do you have any videos showing how it works?

Soon enough there will be videos on the "Ressources" page, we are working on them at this very moment. 

How can I delete my iceScrum account?

Send an email to support@kagilum.com from the email address you registered to iceScrum. The email must contain your username and email address. We will then delete the account for you. 

FAQ FREE STUFF

Is iceScrum free to use?

Yes, but limited. The default Cloud offer allows 1 team to work on 1 public project for free. The Standalone version is free out of the box, Apps are enabled with a paying license (try it freely for 14 days by registering on our website).

Is iceScrum Open Source?

Yes iceScrum is an Open Source Software (OSS), the source code is available on GitHub. We also support Open Source projects by providing free hosting for public projects on our Cloud platform.

How can I get a trial version?

On the "Pricing" page, click on the “Free trial” button below the license you are interested in. Download iceScrum and during the setup you will be able to ask for a trial license key. Then, enter it in iceScrum and enjoy all the Apps freely for 14 days.

FAQ CLOUD

Why use the Cloud offer?

Simple and quick to use, it adapts to your team needs and do not require any installation. Our Cloud offers are especially adapted to distributed teams. The “One Team” offer is our entry-level product.

What is a public project in iceScrum?

A public project is a project accessible to any iceScrum Cloud user. Users can consult it and also contribute to it via the role of Stakeholder.

Does the free version of iceScrum Cloud include all the apps?

All the Apps are available, but you can only have 3 of them enabled at the same time.

FAQ STANDALONE

Why choose the Standalone offer?

It is installed on a local server, allowing you to keep  control on security and customize administration.

How can I get a trial version?

On the "Pricing" page, click on the “Free trial” button below the license you are interested in. Download iceScrum and during the setup you will be able to ask for a trial license key. Then, enter it in iceScrum and enjoy all the Apps freely for 14 days.

How do I install iceScrum?

The best way to do it quickly is to read and follow our online documentation. Or, if you buy one of our standalone licenses, we take care of the installation for you, freely!

FAQ TEAMS

How many teams can I have in iceScrum?

It depends of your needs and the platform you want to use (Cloud or Server). You can have between one and an unlimited number of teams depending on the plan or license you choose.

I sent an email invitation to a team member to join the team but he/she never received it. Why?

When you send an invitation to a team member to join your team, be careful. You have to enter his/her email address, click on the adress proposed by the wizard and then click on "update" to actually send it.