Email alerts doesn't work even after configuring it from the groovy

[melwynjensen]

Hi,

Can someone please help me to figure out the issue? I am trying to setup the email service with the below configuration in the config.groovy file but then still I don’t see the mails are sent for the alerts and there is no logs shows up with any errors as well..

grails.mail.host = “smtp.gmail.com”
grails.mail.port = 465
grails.mail.username = “xxx@gmail.com”
grails.mail.password = “xxxx”
grails.mail.props = [“mail.smtp.auth”:”true”,
“mail.smtp.socketFactory.port”:”465″,
“mail.smtp.socketFactory.class”:”javax.net.ssl.SSLSocketFactory”,
“mail.smtp.socketFactory.fallback”:”false”]

[Nicolas Noullet]

Hi,

Where did you get the “template” for this configuration? It seems to be correct but our forum converts regular double quotes to stylized ones which will not work in config.groovy. Therefore, if you copied this configuration from our forum then you need to replace all the double quotes which regular ones.

If the quotes are fine then this can be either:

• Alerts are not enabled (you can check that icescrum.alerts.enable = true)
• A network issue prevents your server to communicate with the gmail SMTP server on port 465
• Your config.groovy is not taken into account. You can try to change another configuration entry, restart your server and check if it is taken into account.

[melwynjensen]

Hi Nicolas,

Thanks a lot for getting back. You are right. Problem was -> A network issue prevents your server to communicate with the gmail smtp server on port 465. Fixed this issue now and the configuration worked perfect. Now how can I test if the mail service works or not? Am not pretty sure what all the trigger points for sending mails. Is there anyway to do a quick test if the mail flow works?

Thanks.

[Nicolas Noullet]

I am glad that you solved the issue!

To test it, there is a “test” button in the iceScrum Pro administration, see https://www.icescrum.com/documentation/administration/#administration-settings_3. This requires an active license and if you don’t have one you can get a free 14 days trial license on our website, this only requires you to be registered. After the license is expired, you can keep using iceScrum just as before.

Keep in mind that you will need two users because the user who triggers the action is excluded from the recipients, here is how most emails are sent:

• New story / task: in their profile, a user can choose to receive an email for any new story (or task in current sprint) created by someone else.
• Follow story updates: a user who follows a story receives an email for any update / comment made by someone else on this story.

There are several ways to follow a story:

• Create/comment a story, you become follower automatically
• Click on “follow” in the story details
• Enable “follow new stories” in your profile. This is not retroactive, only stories created after that will trigger an email when they will be update later on

[melwynjensen]

Tested 🙂 mail works!. Thanks for your timely help Nicolas. Product is great. Simplicity is the plus when compared to so many tools available for scrum practices. Learning to use the tool, hope it will be in no time..

Thanks a lot!

[Nicolas Noullet]

Thanks for your enthusiasm! 🙂

The current iceScrum version is the result of years of iterations based on what was the best at the times in terms of UI/UX for webapps. However, things have changed a lot in this domain and we think that iceScrum could be easier to use, the user experience improved and the UI more pleasant to the eyes. Thus, we are currently developing a brand new UI/UX (and some nice new features) under the name iceScrum R7. You can read more about it here: https://www.icescrum.com/blog/a-bright-future-for-icescrum/

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