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  • #15633

    Asheesh
    Participant

    I have installed a community version and it is working fine on Local IP. I have setup for it to be accessed through public IP. However when i access it from out side local network, it logs in but on click of any menu or option, it displays error “Page Not found”.
    Can any one help?

    #15636

    Nicolas Noullet
    Keymaster

    Hello,

    Which version (number) have you installed ?

    Is it icescrum.jar, icescrum.war in a custom Tomcat installation or iceScrum Server?

    How did you have setup the access from outside?

    #15640

    Asheesh
    Participant

    Hi,

    Required details as below:

    Version : R6#14.3 Pro Standalone

    Type : icescrum.jar

    Access : Using firewall NAT. Icescrum is running on internal IP.

    For first few moments we are getting the login page on public IP but soon it redirects to LAN IP and page

    cannot be displayed. Although we can quickly login on the public IP itself, but eventually it redirects to LAN

    IP again.

    #15641

    Nicolas Noullet
    Keymaster

    Thanks,

    You need to customize the startup command in order configure the host, port etc., as indicated in the documentation : https://www.icescrum.com/documentation/install-guide/#start.

    iceScrum can be accessed from only one URL and in your case I guess that you want to use the public IP one.

    #15647

    pjai
    Participant

    Hi Nicholas,

    When I am going to access through public IP address then at some point it looks for “checkplayer.js” and automatically redirected to local IP address again.

    Thanks in advance.

    #15652

    Nicolas Noullet
    Keymaster

    Hi,

    Can you provide:
    – The command you use to start iceScrum
    – The URL you want to use to open iceScrum
    – The URL you are redirected to

    #15655

    Asheesh
    Participant

    We were able to resolve the problem by putting the public IP address in the host file of the machines which were not part of Local network.
    Hope it works for others too.

    #15656

    pjai
    Participant

    1. java -Xmx512M -XX:MaxPermSize=256m -jar icescrum.jar host=192.168.103.49
    2. http://<PublicIP&gt;:8080/icescrum
    3. When we were going to open above URL then at one moment we were stuck at below saying “checkplayer.js” is not found.
    http://<publicIP&gt;:8080/icescrum/plugins/icescrum-plugin-chat-0.1/js/flXHR/checkplayer.js

    Thanks in advance.

    #15657

    Nicolas Noullet
    Keymaster

    Thanks,

    Can you inspect the HTTP responses in your browser thanks to built-in developer tools:
    – What is the status of the HTTP response for the checkplayer.js resource?
    – What is the value of the Location header of this HTTP response?

    If the only issue comes from the checkplayer resource then you can disable its loading by disabling the iceScrum chat feature. To do so, add the following to your config.groovy file and restart iceScrum:
    icescrum.chat.enabled=false

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